Johnathan Webb

Johnathan Webb

Thornton, CO
Johnathan Webb

Personal Information

Hi, my name is Johnathan Webb. I currently live in Thornton, CO.

I have lived a number of places across the country, all over Colorado and have also lived in Germany three times. Places I have lived: Tacoma, Washington; Baumholder, Germany; Fort Campbell, Kentucky; Aschaffenburg / Obenburg, Germany; Ft. Leonard Wood, Missouri; Mannheim, Germany; Colorado Springs, Colorado; Batavia, New York; Fort Collins, Colorado; Broomfield, Colorado; Westminster, Colorado; Northglenn, Colorado; Mead, Colorado; Thornton, Colorado. Did I get them all? 🙂

I have also visited numerous cities, states, and a few countries, including Australia, Austria, Belgium, Canada, England, Mexico, and Switzerland.

I am a  Systems Integration Business Analyst with experience delivering improvements, efficiency and reliability through process improvement.  Expertise includes IT Project Management with a focus on a Global Service Desk, and ITSM On-boarding.  My Service Management expertise is in ITSM Incident Management with a strong background on Service Desk, Foundational Data, Analytical Analysis, Process Documentation, InfoPath Development, SharePoint Site Collection Administration, and Web Development utilizing HTML, CSS, JavaScript, jQuery and SPServices technologies, as well as WordPress deployment and customization.  Strong communication and technical writing skills.  Effective in interacting with senior management, technical colleagues and non-technical users.

Employment

31 March, 2010 - Present

Systems Integration Business Analyst Associate

Lockheed Martin

Project Integration support for Lockheed Martin Service Desk

  • Stood up new Australian Service Desk in association with North American Service Desk
  • Integrated UK Service Desk with North American Service Desk
  • Represented Service Desk operational environment
  • Development and creation of new support groups, ITSM products, operational categorizations, Assignment Scripts / Escalation information, BMC Remedy ITSM auto-routing
  • New User Training for special efforts; provided live virtual training to over 100 ITSM Remedy users
  • Created new and updated existing process templates for increased efficiency and productivity

SharePoint Site Collection Administrator

  • Developed, deployed and provided oversight of structure, organization, lists, libraries, surveys, content and permissions for customer facing site and 21 sub sites, including maintenance of Distribution Lists utilized for permissions
  • Developed and led testing for SharePoint Site Consolidation effort
  • Developed and deployed customized web pages to provide content for functional and visual appeal
  • Developed and led effort to replace an antiquated Word/Access Database system for Lockheed Martin Service Desk Access Requests to various systems with an automated InfoPath system/process for 17 systems and Business Area or Enterprise teams

ITSM Operations & Maintenance Support

  • ITSM Foundational Data Break/Fix Support including ITSM Auto-Routing, User Permissions/Roles, Incident Management
  • Attend ITSM Change Control Board as Lockheed Martin Service Desk Operational representative, Develop requirements as needed for Change Requests
  • Foundational Data and Operational testing

Lockheed Martin SharePoint Services Operational Support

  • Liaison between Lockheed Martin Service Desk and Lockheed Martin SharePoint Services
  • Provided Weekly Deep Dive and Cube-driven analytical reporting
  • Knowledge Management documentation creation and improvements
  • Tier II Incident support of customer issues

Project Lead for Lockheed Martin Service Desk internal projects

  • Created and executed project work plan
  • Managed day to day operational aspects of the project, including identification of resources, assignment of tasks to appropriate resource, meeting notes, status updates to project team and leadership
  • Drove to successful and on-time project completion

Education

17 December, 2011

Regis University - Bachelors of Science in Computer Information Systems, Cum Laude

17 December, 2011

Regis University - Minor in Business Management

17 December, 2011

Regis University - Project Management Undergraduate Certificate

14 June, 2013

Microsoft SharePoint 2010 Server Power User